FAQs

How Do I Set Up Email Using Microsoft Outlook?

  • Outlook Email Settings: Name and Email

    Microsoft Outlook

    1. Add your Corporate Communications email account selecting Accounts Settings under the File > Info menu.


    Microsoft Outlook
    2. In the new "Account Settings" box that appears, click on "New".


    Microsoft Outlook
    3. A dialog box will ask for the type of account you want to create. Choose "Manually configure server settings or additional server types" and click Next.


    Microsoft Outlook
    4. On the next screen, choose "Internet E-mail" and click Next.

    Microsoft Outlook

  • Outlook Email Settings: Server Settings

    Microsoft Outlook
    5. Here, enter your name and email address under User Information. Under Server Information, enter the mail server name located in your account sheet (ie, mail.corporatecomm.com) as BOTH your incoming and outgoing Server Names. The account type can be either POP3 or IMAP. Click More Settings ...


    Microsoft Outlook
    6. The Internet E-mail Settings window appears. Click Outgoing Server and choose "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server". Click Advanced.

    Microsoft Outlook

    7. On the Advanced tab, check "This server requires an encrypted connection (SSL)". This will change the port number for the incoming server to either 995 or 993, depending on if you chose POP3 or IMAP. Underneath the Outgoing server field there will be a drop down menu. In that menu choose SSL then change the port number to 465. Click OK.


    Microsoft Outlook
    8. Back on the Add New Account window, click Next. Outlook will run a test to check to make sure your settings are correct. Once it finishes, click Close here and Next on the Add New Account window.


    Microsoft Outlook
    9. You should be all set! Click Finish.

  • Editing Outlook Settings for an Existing Account

    If you want to edit an existing email account's settings, here are some guidelines.

    Microsoft Outlook
    1. Access your email account settings by selecting Accounts Settings under the File > Info menu.


    Microsoft Outlook
    2. Select your Corporate Communications account and click "Change ... "


    Microsoft Outlook
    3. Under Server Information, edit the server names. Click More Settings ...


    Microsoft Outlook
    4. Under "Outgoing Server" choose "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server". Click Advanced.

    Microsoft Outlook

    5. On the Advanced tab, check "This server requires an encrypted connection (SSL)". This will change the port number for the incoming server to either 995 or 993, depending on if you chose POP3 or IMAP. Underneath the Outgoing server field there will be a drop down menu. In that menu choose SSL then change the port number to 465. Click OK.


    Microsoft Outlook
    6. Back on the Add New Account window, click Next. Outlook will run a test to check to make sure your settings are correct. Once it finishes, click Close here and Next on the Add New Account window.


    Microsoft Outlook

    You should be all set!

How Do I Set Up My CorporateComm Email Using Mozilla Thunderbird?

  • Thunderbird Email Account Setup

    Mozilla Thunderbird
    1. Add your Corporate Communications email account by selecting Account Settings under the Tools menu.


    Mozilla Thunderbird
    2. In the new "Account Settings" box that appears, click on "Account Actions" then "Add Mail Account."


    Mozilla Thunderbird
    3. The "Mail Account Setup" box appears. Enter your name (ex. "John Smith"), email address (ex. "myname@somecompany.com") and password here. Be sure to check "Remember password" and then click Next.


    Mozilla Thunderbird
    4. Thunderbird will then begin to search for email settings. Click Manual config.


    Mozilla Thunderbird

  • Thunderbird Final Settings

    Mozilla Thunderbird
    5. Once Thunderbird finishes its search, enter in your "Username" (your email address, for example, "myname@somecompany.com"), the "Incoming" server which is the mail server name located in your account sheet (ie, mail.corporatecomm.com) and the "Outgoing" server which is also "mail.corporatecomm.com". Choose POP3 or IMAP for the "Incoming" setting. The SSL dropdown settings should be set to SSL/TLS and Authentication to Normal Password for both "Incoming" and "Outgoing". Click Re-test Configuration.


    Mozilla Thunderbird
    6. Thunderbird will once again perform a setting configuration. Once finished, click Done.


    Mozilla Thunderbird
    7. You'll be back at the "Account Settings" box. Click Outgoing Server and click "Add" in the Outgoing Server (SMTP) Settings.


    Mozilla Thunderbird
    8. The "SMTP Server" box appears. For "Description" you can enter Outgoing. In the "Server Name" field, enter "mail.corporatecomm.com". The "Connection security" field should be set to SSL/TLS. The "Authentication method" should be set to Normal password. Finally, the "User Name" field is your email address (for example, "myname@somecompany.com"). Click OK.

    You should be all set!

  • Editing Thunderbird Settings for an Existing Account

    If you want to edit an existing email account's settings, here are some guidelines.


    Mozilla Thunderbird
    1. Access your email account settings by selecting Account Settings under the Tools menu.


    Mozilla Thunderbird
    2. There will be a list of settings under your "Account Name" account.


    Mozilla Thunderbird
    3. Click on the "Server Settings" tab to edit the incoming server name.


    Mozilla Thunderbird
    4. To change the SMTP server, click on the "Outgoing Server (SMTP)", choose the SMTP server you want to change then click on Edit.


    Mozilla Thunderbird
    5. The "Description" will be the name you gave your account and under "Security and Authentication", choose SSL/TLS for "Connection security" and Normal password for "Authentication method".

    In the "User Name" dialog box use the same username as the incoming server (i.e. your email address, myname@somecompany.com)

    You should be all set! The next time you try to connect a dialog box will appear asking for a password. Enter your password and select the option to remember so that you will not be asked to enter a password again.

How Do I Set Up My CorporateComm Email Using Apple Mail?

  • Basic Apple Mail Settings

    Apple Mail
    1. Add your Corporate Communications email account by first selecting Preferences under the Mail menu.


    Apple Mail
    2. Click Add Account.


    Apple Mail
    3. Add a descriptive name of your choice for your Corporate Communications mail account.


    Apple Mail
    4. Add your Corporate Communications email address.


    Apple Mail
    5. Add your first and last names.


    Apple Mail
    6. Enter the mail server name located in your account sheet (ie, mail.corporatecomm.com) as the incoming mail server. Enter your email address as your User Name, and enter your Password. Finally, you'll need to click "Add Server..." under Outgoing Mail Server.

  • Apple Mail Outgoing (SMTP) Server Settings

    Apple Mail
    7. After clicking "Add Server..." a new window for SMTP Server Options will appear. Under Outgoing Mail Server, enter the mail server name located in your account sheet (ie, mail.corporatecomm.com).

    - Server port - Change to 465
    - Use Secure Sockets Layer - Make sure this is checked
    - Authenticiation - select Password
    - User Name - your Corporate Communications email address
    - Password - your Corporate Communications account password

    When done, click OK.


    Apple Mail
    8. The new info you just entered should now show as the Outgoing Mail Server. Click OK.


    Apple Mail
    9. In the Accounts window, your Corporate Communications mail account should now show under the descriptive name you gave it previously (Part I - Step 3).

    If you need to edit its settings at any time, just return to this window, select the account, and click Edit. You can close this window and start using your email now!

How Do I Set Up My CorporateComm Email Using iOS?

  • Basic iOS Settings

    iOS Step One

    1. Choose Settings from the home panel.

     

    iOS Step Two

    2. Under Mail, Contacts, Calendars choose Add Account.

     

    iOS Step Three

    3. Choose Other in the list of accounts to create.

     

    iOS Step Four

    4. Choose Add Mail Account.

     

    iOS Step Five

    5. Enter in you name, email account and password here.

     

    iOS Step Six

    6. Make sure POP is chosen as the email type. Enter the mail server name located in your account sheet (ie, mail.corporatecomm.com) as the incoming and outgoing mail server. Enter your email address as your User Name, and enter your Password for both incoming and outgoing. Touch Save.

  • iOS Outgoing (SMTP) Server Settings

    iOS Step Seven

    7. Once your settings have been saved, choose your account from the Mail, Contacts, Calendar screen. You'll get the above screen. Choose Advanced.

     

    iOS Step Eight

    8. Most of the settings will be in already. Here you can customize how the server will respond when you download them to your iOS device.

     

    iOS Step Nine

    9. Go back to your Account screen and choose SMTP to get the above screen. Choose Primary Server, which should be mail.corporatecomm.com.

     

    iOS Step Ten

    10. Make sure the Server Port is set to 465. Touch Done.

     

    You should be all set!

Other Questions

  • Can I access my email using a web browser?
    Browser Login Screenshot
    Accessing your email from the internet is simple when using a standard web browser!

    Yes!

    Accessing your email from the internet using a standard web browser is very simple! Start by directing your web browser to https://mail.corporatecomm.com. Next, using your web browser, enter in your Name (full Email address) and password in the page that loads, and click "Login." That's it! You now have complete access to your email. From any internet connection anywhere in the world, you can send receive and manage your email through a simple to use web browser.

  • Are there restrictions on either incoming or outgoing mail?

    Attachments - YES, there is 4MB limit on attachments, either incoming or outgoing.

    For details about your specific hosting agreement, including Storage Space and Bandwidth limits, please refer to http://www.corporatecomm.com.

  • What can I do about SPAM?

    Spam filters are installed on our mail servers. They mark incoming messages as spam by adding into the Subject, "[SPAM]." Depending on your email client (software) you can then have such messages automatically sent to a Junk folder or deleted, for example.

  • Why isn't my email being delivered/received?

    First of all, please check your internet and email configuration settings. If you need help setting up a new mail account, please click here for help with Microsoft Outlook, Mozilla Thunderbird or similar configurations, or Apple Mail.

    If you want to revise the settings on an existing email account, please click here for help with Microsoft Outlook, Mozilla Thunderbird or similar configurations, or Apple Mail.

  • How many email addresses do I have?

    This depends on which hosting package you opted for in your hosting agreement with us.

    For details about your specific hosting agreement, including Storage Space and Bandwidth limits, please refer to http://www.corporatecomm.com.

  • What are aliases and how do they work?

    An alias is an email address that forwards all the mail it receives to another email address (or several) that you specify.

    For example, you could create an alias called info@myhostname.com for which all the mail would be automatically forwarded to you at another account, john@myhostname.com. If you wanted, the email sent to "info@myhostname.com" could be forwarded to more than one address, for example, john@myhostname.com and johnsmith@smith.com.

    Alternatively, you can set up multiple aliases and have them forward to the same email. For example, you might have techsupport@yourdomain.com, orders@yourdomain.com, webmaster@yourdomain.com all forward email to johnsmith@smith.com.

    For details about your specific hosting agreement, including Storage Space and Bandwidth limits, please refer to http://www.corporatecomm.com.

  • Can I set up my email to auto-forward?

    Yes. You can use an alias to auto-forward your mail. An alias is an email address that forwards all the mail it receives to another email address (or several) that you specify.

    Read more about aliases here.

    For details about your specific hosting agreement, including Storage Space and Bandwidth limits, please refer to http://www.corporatecomm.com.

  • What is a catch-all account?

    A catch-all account is an email address that collects all the mail sent to your domain name not sent to the other email addresses known to the server.

    Any emails sent to misspelled recipients at your domain, for example, will be "caught" by the catchall account. For example, the catchall could be defined as all@domainname.com. Suppose an email meant for matt@domainname.com is actually sent, misaddressed, to matthew@domainname.com. The email will end up in the catchall mailbox of all@domainname.com. Without a catchall defined, the email would have been bounced back to the sender instead.

    An advantage of the catchall is that it is like having unlimited aliases.

    One disadvantage of a catchall is that more Spam may be sent to your domain since messages are not bounced but accepted by default to non-defined email recipients.

    For details about your specific hosting agreement, including Storage Space and Bandwidth limits, please refer to http://www.corporatecomm.com.

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