The importance of customer reviews
In a perfect world, every time a customer uses your product or pays for your service; all their needs are met, they couldn't be happier, and the first thing they do is run to make a glowing 5-star review of your business.
Reviews matter. Here's why:
Benefits of Asking for Customer Reviews
Boosts your brand
Improves Local SEO
Identify areas of improvement
Identify areas of strength
Asking for Customer Reviews
When Should You Ask for Customer Reviews?
Responding to Customer Reviews
Responding to a positive review can help show appreciation to your customers and build trust with your clients. Even a simple, "Thank you! We'll see you again soon!" can be a perfect response to a happy customer.
Responding to a negative review is a little more involved but can be even more helpful to your business. Though these reviews can sting, the ability to respond in a kind and compassionate manner gives you the chance to address the issue and show other customers how you handle this kind of feedback.
Responding to both positive and negative reviews gives you the opportunity to humanize your company, demonstrates professionalism, and allows you to show your clients that you truly care.
Reviews aren't just nice to have have, they are a must-have. Customer reviews are essential to decision making for prospective clients and crucial for your brand's reputation. Corporate Communications is here to help get your small business more reviews, optimize your Google Business Profile for local SEO, and get more people in your community talking about your company.
Contact us to get started... and if you're one of our valued customers, leave us a review :)