Support FAQs

Outlook Email Settings: Server Settings

5. Here, enter your name and email address under User Information. Under Server Information, enter the mail server name located in your account sheet (ie, mail.corp-com.com or mail2.corp-com.com) as your BOTH incoming and outgoing Server Names. The account type can be either POP3 or IMAP. Click More Settings ...

NOTE: If your ISP (Internet Service Provider) blocks Port 25, this will vary. In this case, please see step 5b.

Only if your ISP blocks Port 25:

5b. If your ISP requires you to use their servers for outgoing mail, under Server Information, INSTEAD OF "mail.corp-com.com" (or "mail2.corp-com.com") as your incoming AND outgoing Server Names, keep "mail.corp-com.com" (or "mail2.corp-com.com") as your incoming server and use your ISP's outgoing mail server name. The exact name to type in will depend on your service provider. Click More Settings ...

For example, it may be "smtp.verizon.net" for Verizon. Please obtain this information through your ISP administrator.

6. The Internet E-mail Settings window appears. Click Outgoing Server and choose "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server". If you must use your ISP settings, choose "Log on using" and enter your User Name and Password provided by your ISP. Click OK.

7. Back on the Add New Account window, click Next. Outlook will run a test to check to make sure your settings are correct. Once it finishes, click Close here and Next on the Add New Account window.

8. You should be all set! Click Finish.