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Communications, Inc. into the
equation. After a careful needs analysis, we determined that a majority
of support calls dealt with problems related to connecting new student
computers onto the college network.
Not only can this be a daunting
task for the novice user, it can also wreck havoc across the entire
network. Corporate Communications, Inc. designed an interactive
CD-Rom that walked incoming students through the entire set-up process,
including getting online and activating e-mail accounts. The CD
also automatically installed up-to-date virus protection software
on every individual computer, removing another critical network
vulnerability, and creating a sense of relief on the part of the
college's IT folks.
After the CD was distributed,
the number of daily support calls decreased by a factor of 10. The
students gained confidence in their handling of technology as well,
and immediately profited from access to all of the college's intranet
offerings.
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Nazareth College 
Information Technology Services Get Connected CD-ROM
